The Application process is now closed for this position.

​UW NEXT is looking to hire a Membership & Engagement Coordinator. The ideal candidate is an excellent communicator, detail-oriented, self-starter, collaborative, highly energetic, and able to initiate and manage current and future projects across multiple technical platforms.

​At United Way NEXT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but past experience does not align perfectly with every qualification of this job, we encourage you to apply anyway. We are looking for our NEXT outstanding team leader with a drive for results, high standards of excellence, and a real passion for our UW NEXT community. Apply Today!

United Way NEXT Position Title: Membership & Engagement Coordinator 

​Reports to: Chief Executive Officer   
Non-Exempt: Fully Remote Part-Time up to 15 hours per Week with occasional travel  
  
Position Summary: 
The Membership & Engagement Coordinator is responsible for fostering a strong and engaged alumni network by managing membership onboarding, engagement initiatives, and community interactions. This role ensures a positive member experience, supports retention efforts, and provides administrative assistance related to membership services. The ideal candidate is highly organized, detail-oriented, and passionate about building relationships within a professional community. 
  
This is a part-time (up to 15 hours per week) hourly position with the potential to transition into a full-time role as the organization grows. As membership expands, this role may specialize in membership services, community engagement, or operations, with additional team members supporting specific areas. 
  
Key Responsibilities: 
Membership Onboarding & Support (35%) 

• Serve as the first point of contact for new and prospective members, ensuring a seamless onboarding experience. 

• Assist with the solicitation of new and existing members with a specific focus on identifying individuals who are retirees, alumni, or current United Way employees. 

• Manage the membership database, process renewals, and track engagement trends. 

• Work closely with the bookkeeper to reconcile Salesforce and QuickBooks Online 

• Help develop and refine welcome materials, guides, and onboarding communications. 

• Facilitate Making Connections (New Member Orientation) sessions. 

  
Community Engagement & Retention (35%) 

• Foster connections among members through online engagement (Facebook group, LinkedIn group, social media channels, etc.). 

• Coordinate member spotlights, testimonials, and success stories in partnership with marketing team members. 

• Help facilitate virtual networking sessions, NEXT Chapter Chats, social hours, and other community-building activities. 

• Encourage participation in mentorship programs, professional development sessions, and member benefits. 

• Collect and analyze feedback to improve member satisfaction and retention strategies. 

  
Administrative & Operational Support (20%) 

• Assist with invoices, payment processing, and tracking membership dues. 

• Generate membership reports and analyze engagement data. 

• Support event planning efforts by tracking RSVPs and assisting with logistics. 

• Collaborate with the Marketing, Communications, and Events Manager to promote membership initiatives. 

  
Volunteer & Workgroup Management (10%) 

• Work closely with volunteers who serve as planned giving faculty, CEO/staff mentors, workgroup members, and workgroup co-chairs. 

• Serve as a lead staff member on the Resource Development and Member Recruitment Work Group and Member Segment Value Task Force. 

• Partner with UW NEXT Team and Engage and Exchange Work Group to identify gaps and create programs that attract and retain members. 

  
Other duties as assigned  
  
Qualifications & Skills 
Skills: 

• Strong communication and interpersonal skills with a member-first mindset. 

• Ability to build rapport and maintain positive relationships with members at all levels. 

• Proven ability to manage multiple projects simultaneously and meet deadlines. 

• Proficiency in data analysis to interpret member behavior and identify areas for improvement. 

• Experience in facilitating and leading successful member events (both virtual and in-person). 

• Experience working with membership databases, CRM systems, or similar platforms. 

  
Required:  

• Minimum of 3 years in a membership association, customer service, or sales experience. 

• Bachelor’s Degree or some college credit required in Business Administration, Finance, Communications, Marketing, or related major.    

• Experience with Microsoft Office Suite, Google Suite, LinkedIn, and similar tech platforms   

• Ability to travel for occasional in-person meetings and events.   

  
Preferred: 

• United Way experience a plus  

• Salesforce experience a plus  

• Teams and Zoom Experience a plus 

  
Disclaimer 
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. 
  
Compensation & Benefits 

• This position starts at a rate of $25 per hour (based on experience). 

• The hours are Tuesday, Wednesday, and Thursday (up to 15 hours). 

• Eligible for up to 18 hours of paid time off. 

• Federal Holidays that fall within work hours (Tuesday – Thursday). 

• Professional development opportunities and free access to LinkedIn Learning. 

• Potential for salary and benefits expansion with role growth. 

  
* A satisfactory pre-employment background check may be required.  
  
 
Application Instructions 
Applicants with diverse backgrounds and experiences are encouraged to apply. We look forward to hearing from you! Please send a resume and cover letter detailing your experience in membership engagement and why you are passionate about building a thriving alumni network to Carole.Peters@UWW.UnitedWay.org  
  
Application deadline: Applications will be reviewed on a rolling basis, with a final deadline of Thursday, March 6, 2025. 
  
United Way NEXT is an Equal Opportunity/Affirmative Action Employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  
  
UW NEXT is committed to ensuring an inclusive and accessible hiring process for all candidates. If you require any accommodations during the application or interview process, please let us know, and we will make every effort to accommodate your needs. You can submit your questions or requests directly to Carole Peters, President & CEO, at [email protected]. 
  
About United Way NEXT 
Vision 
United Way NEXT serves as the go-to resource for advice, strategy, connections, and interim leadership solutions. For former and current United Way leaders, United Way NEXT is a vibrant, wise, and welcoming network of peers, mentors, and colleagues that provides ways to stay engaged and connected.  
  
Purpose  
To harness the passion and experience of former and current United Way leaders. We accomplish this by leveraging member commitment to the betterment of United Way, their communities, and themselves through continued connection, service, and inspiration. United Way NEXT strives to be an inclusive, diverse network of leaders who share a profound sense of purpose and belonging.  
  
United Way NEXT’s Commitment to Diversity, Equity, Inclusion, and Belonging  
United Way NEXT harnesses the passion and experience of current and former United Way professionals for the betterment of each other, the United Way network, and our communities. In achieving this purpose, we aim to create member experiences that enhance a sense of value and belonging by:  
  

• Embracing the broadest possible view of diversity.  

• Valuing the visible and invisible qualities that make each of us who we are. 

• Believing that every person brings unique perspectives and experiences.  

• Ensuring that the interwoven threads of diversity, equity, inclusion, and access are at work to enhance our members’ experience of belonging.  

• Pledging to hold ourselves accountable for cultivating a culture of belongingness in our various programmatic efforts.  

  
This ongoing journey requires our United Way NEXT staff, board, committees, and members to embrace intentional behaviors and actions to make it happen! Join us as we ensure every person in every community belongs.